15-day, no-questions-asked full refund
Request your refund within 15 calendar days after payment. You do not need to provide a reason, and we will not deduct a cancellation or administration fee.
1. Who can request a refund
This policy applies to a payment made directly for a Cogito Edge paid coaching enrolment. The person who made the payment, or the learner with the payer’s authorisation, may submit the request.
2. Refund window
A refund request must reach Cogito Edge within 15 calendar days of the applicable payment date. Day one is the calendar day after payment. Requests received within that period qualify even if coaching sessions have already started.
3. Refund amount
An eligible request receives a full refund of the amount paid directly to Cogito Edge for that enrolment. No cancellation, processing or administration fee will be deducted by Cogito Edge.
4. How to request a refund
Send the request through either of these channels:
- Email contact@cogitoedge.com
- WhatsApp +91 788 972 3582
Include the learner or payer name, the contact detail used during enrolment, the payment date and a payment reference if available. We ask for these details only to locate and verify the payment; you do not need to explain why you want a refund.
5. How the refund is returned
We will acknowledge the request and confirm the refund status using your contact details. The refund will be returned to the original payment method where reasonably possible. The time taken for the amount to appear may depend on the bank, payment service or original payment method.
6. After the 15-day window
Payments are normally non-refundable after the 15-day window. This does not affect any refund, correction or other remedy required by applicable law or separately agreed by Cogito Edge in writing.
7. Cancellations and rescheduling
You may ask to cancel your enrolment or reschedule an upcoming session by contacting us. Cancelling does not automatically create a refund after the 15-day period. Free coaching and feedback sessions have no payment to refund and may be rescheduled by contacting Cogito Edge.
8. Duplicate or incorrect payments
Contact us promptly if you believe a payment was duplicated or the wrong amount was charged. Verified duplicate or incorrect charges will be corrected independently of the satisfaction guarantee.
9. Consumer rights
This policy is an additional customer promise. It does not limit any mandatory right or remedy available under applicable consumer law.